Support Center
We're here to help you get the most out of Smoov. Find answers to common questions or reach out to our support team.
Frequently Asked Questions
What is Smoov?
Smoov is a personalized venue discovery app that helps you find local spots you can walk into right now. No reservations, no wait, no guesswork—just pick your vibe and go.
How does Smoov work?
Smoov uses your location and preferences to recommend nearby venues that match your current mood and availability. Our algorithm surfaces local-loved spots that are open and ready for walk-ins.
Why do I need to provide my phone number?
Your phone number is used solely for account verification and SMS authentication to keep your account secure. We never share or sell your personal information.
Why does Smoov need my location?
Location access is essential for Smoov to recommend nearby venues and provide accurate directions. You can control location permissions in your device settings, but the app functionality will be limited without it.
Is my data safe with Smoov?
Yes, we take your privacy seriously. We use industry-standard encryption, limit employee access, and never sell your personal information. See our Privacy Policy for complete details.
How do I delete my account?
You can delete your account through the app settings. All personal data will be removed within 30 days. Some anonymized data may be retained for legal or business purposes.
How do I stop receiving SMS messages?
Reply "STOP" to any SMS message from Smoov to unsubscribe. You can also manage SMS preferences in your app settings. Note that opting out may affect account security features.
What if venue information is incorrect?
We rely on third-party sources for venue data, which may occasionally be outdated. Always verify details directly with venues before visiting. You can report incorrect information through the app.
Is Smoov available in my area?
Smoov is currently available in select cities across the United States. We're continuously expanding to new areas. Check the app to see if your location is supported.
Contact Support
Report Issues
Found a Bug or Technical Issue?
Help us improve Smoov by reporting any problems you encounter:
- App Crashes: Include your device model and iOS version
- Venue Information: Let us know which venue has incorrect details
- Location Issues: Describe when and where the problem occurred
- Account Problems: Include your registered phone number
Email: info@smoovit.live with "Bug Report" in the subject line
Business Inquiries
Venue Partnerships
Are you a local business interested in partnering with Smoov?
Contact: info@smoovit.live with "Partnership Inquiry" in the subject line
Media & Press
For press inquiries, interviews, or media requests:
Contact: info@smoovit.live with "Media Inquiry" in the subject line
Legal & Privacy
App Store Support
Download & Installation Issues
Having trouble downloading or installing the Smoov app?
- Check your device compatibility (iOS 14.0 or later)
- Ensure you have sufficient storage space
- Try restarting your device
- Check your internet connection
If problems persist, contact Apple Support or email us at info@smoovit.live
Still Need Help?
We're committed to providing excellent support and resolving any issues you may have.
Email us at:
info@smoovit.live